Virtual Complaints Book

HOJA DE RECLAMACIÓN VIRTUAL

Date11/01/2026

Company Name: Delta Peru Adventures E.I.R.L.

Tax ID (RUC): 20610669965

Registered Address: JR. LOS JARDINES 0 BAR. 1 VICHAY MZ 4 LT 16 INDEPENDENCIA, HUARAZ, ÁNCASH

1. Consumer Identification

First / Given Names *

Last / Surnames *

ID Document Type *

ID Document Number *

Address *

Phone Number *

Email Address *An official copy of this complaint sheet will be sent to this email.

Is the claimant under 18 years of age?

Type of item *

Service (Trek / Expedition)Product

Claimed Amount (Optional)Claimed monetary amount, if applicable.

Description of the contracted service or product *

Type of claim *

Complaint (Reclamo)

Disagreement related to the services or products provided.

Grievance (Queja)

Disagreement regarding customer service or staff treatment.

Details of the event *

Concrete request of the consumer *

I certify that I am the customer or legal guardian and that the information provided is truthful.

• Submitting a claim does not prevent recourse to other dispute resolution mechanisms nor is it a prerequisite for filing a complaint with INDECOPI.

• Pursuant to Law No. 31435, the provider must respond to this complaint within a non-extendable period of fifteen (15) business days.

* Required fields